Diagnosing Email Problems updated
February 4, 2009
One of the most common support calls at Bower Web Solutions has to do with problems sending and receiving emails. However this is very seldom a problem with our servers.
Do you have Internet access? It seems obvious, but it's often the problem. Since browsers cache web pages, the best way to check is to go to a site that is constantly refreshed, such as nytimes.com and check for the current date and time.
Restart your mail client....It's a computer, and rebooting resets the necessary functions. Microsoft products such as Outlook especially often work after being rebooted.
Visit Web mail - Both as a diagnostic tool and as a resource for times when you don't have access to your computer, Bower Web Solutions offers all of its email clients online access to their email through a utility called Squirrel Mail, with a tutorial on how to access Squirrel Mail on our website.
Review e-mail Settings - Before you call in the cavalry, review the email settings for your account. Bower Web has set up tutorials for most common email clients.
