windows10
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Email Set-up with Windows 10

Applies to:
Difficulty Level:

Medium

Time Needed:

10 minutes

Tools Needed:

Windows 10, Email on Bower Web Solutions’ servers and its password

Introduction

The following tutorial is provided as a courtesy to our hosting customers to help you configure Windows 10 to work with Bower Web Solutions hosting.

While we try our best to assist our customers, assistance with third-party software can not be supported completely by Bower Web Solutions.

At this point Bower Web Solutions does not recommend the Windows 10 Mail App and instead recommends using Outlook or, if you don’t have Outlook, the free Mozilla Thunderbird mail program.

How to configure Windows 10 with Bower Web Solutions emails.

The following tutorial is provided as a courtesy to our hosting customers to help you configure Windows 10 to work with Bower Web Solutions hosting.

While we try our best to assist our customers, assistance with third-party software can not be supported completely by Bower Web Solutions.

If you have Microsoft Office use Outlook. See our setup instructions for Outlook and follow our setup instructions for Outlook.

At this point Bower Web Solutions cannot recommend the use of Windows 10 Mail App program that comes with the Windows 10 operating system. Windows 10 Mail App does not provide a way to remove messages from the server.  This will then require that you login to the webmail on a consistent basis and delete old messages from the  so that your account on the server does not fill up.

We strongly recommend using a different email client, Mozilla Thunderbird, a free download,  that supports this important functionality of automatically removing messages from the server. Please follow our free Mozilla Thunderbird download and setup instructions.

However, if despite all this you still want to use the Windows 10 Mail app:

    1. To use the mail app, click on the mail icon.
    2. Choose settings gear in the bottom left corner. This will bring up something on the right. Choose the plus (+) Add account.
    3. Choose Other Account
      POP, IMAP at bottom
    4. Enter your email account and password. Hit next. You’ll get a message that says “We couldn’t find info for that account. Make sure email address is correct and try again’. Hit try again several times to you get an additional message that says “To add info manually, select Advanced. ” Select Advanced.
    5. Account name is whatever you want to call it (normally the email address).
      Your name is your name
      Incoming Mail servers is server3.bowerwebsolutions.com
      Account type is POP3.
      scroll down (this is not obvious).
      Email address and User name are both your email address
      Outgoing Mail servers is server3.bowerwebsolutions.com
      All for check boxes should remain checked including: Outgoing mail server requires authentication,
      Use the same user name and password for sending email and require SSL for incoming and outgoing email.
    6. Click Sign in. You should get a message that says “Your account has been set up successfully’.
    7. But you’re not done. Try sending and receiving an email, preferably to and from a different email that you can check.
    8. No luck?
    9. It’s possible the way the mail client has set up your email has blocked your IP. Go to tracemyip.org and let Bower Web Solutions know what your IP address as (as well as who you are and what you were doing) and we will unblock your IP.
    10. Check the above settings, re-enter the password. Repeat the above steps until you succeed.
    11. Remember that you will need to remove messages from the server manually. Periodically and especially if you get a get a quota warning or if mail stops working  you will need to log into webmail on the server and delete messages. If you have followed our instructions this will not affect the messages in  the Mail App.
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