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How To Check Webmail & Set Up Forwarding & Auto-Responders

Applies to:
Difficulty Level:

Low

Time Needed:

2 minutes

Tools Needed:

Web browser

Introduction

Webmail can be used to access email from a computer or device you don’t normally use. Webmail is also helpful for diagnosing email issues by verifying that you have the correct password, and a properly working email account. The webmail allows you to work until you fix any issues with your mail client.

The following tutorial is provided as a courtesy to our hosting customers to help you access your mail via a browser and configure auto-responders  to work with Bower Web Solutions hosting.

While we try our best to assist our customers, assistance with third-party software cannot be supported completely by Bower Web Solutions.

Requirements

Before you start, be sure you have these pieces of information available:

  • Email address (on Bower Web Solutions server)
  • The email address’s password

How to Login to Webmail and the User Interface

  1. In a browser go to BowerWebSolutions.com/webmail
    Note: If you can’t remember this, from any page on our website go to the tools page and choose Linux Server Tools – Bower Web Solutions > E-mail / User Login .
    A few of our E-commerce clients are on a Windows server and these instructions do not apply. Windows users should contact their system administrators if they need assistance.
  2. When you login, use your whole email address. Passwords are case sensitive (watch those cap locks).
    webmail Login Screen

    Login Screen

    Hint: If you are having trouble logging in click cancel in the pop up window and login on the webmail login page (like the one at right).
    As a security precaution, too many failed logins can lock you and everyone at your location out of the Bower Web Solutions server causing email for everyone to stop working, so if you are having trouble logging in don’t keep hammering – contact your system administrator.

  3. Using Webmail.
    Bower Web Solutions offers all of its e-mail clients online access to their e-mail through a web interface. Web based email can be used both as a diagnostic tool to see if email account is working correctly (should you have a problem sending or receiving emails from client based programs like Microsoft Outlook) and as a way to check your email via the web for times when you don’t have access to your computer.
  4. We offer 3 different types of webmail:
    1. SquirrelMail is the easiest to use and recommended for most users.
    2. Horde is the most complex and useful for diagnostics.
    3. Roundcube has the nicest interface, but in terms of functionality is somewhere in-between.
  5. Changing your user Password is pretty self explanatory. Be sure to save it to a secure place and change it on all devices that connect to this email address.
  6. Forwarders are useful to forward email to another account. Remember that email will also be saved in the mailbox account that you are currently using so don’t let this email account go unchecked for too long or it will become full and cease to work.
    If you just want to forward you should have your system administrator create a forwarder on the domain itself and delete the email account. This is a common practice after an employee leaves.
    When forwarding never mark an email received from your domain as spam as you will be marking your domain as a spammer (not the domain from which the email originated). Violation of this policy can result in billable costs to fix any damage and even termination of your hosting account. Bower Web Solutions takes great pains to maintain the reputation of its servers.
  7. Auto-responders are  useful when you are travelling and want to let people who email you know that you are away or as a automated response to an email. For example, many website forms email the account owner and an auto-responders can be set up to let the user who filled out the form know that a response will be coming soon. The instructions for setting up Auto-responders in the user interface are pretty thorough. Some things to keep in mind include:
    • Like most computer work, avoid strange or reserved characters (like quotes and slashes) and don’t cut and paste from Microsoft Office. If possible, stick to letters, numbers and basic punctuation like periods, commas, dashes, colons and semi colons.
    • If you compose in another program especially in Microsoft Office, first paste into notepad or some other text editing program to avoid having special control characters mysteriously show up and/or things not working as expected.
    • Don’t change the character set.
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