Premium IMAP Email

Introduction to Premium IMAP Email

Bower Web Solutions offers supported Premium IMAP Email which allows secure backed up email accounts of up to 25 gigs and syncing across multiple devices such as computer and smartphones.
For additional cost, Premium IMAP email PLUS offers secure syncing of contacts and calendars and 30 gigs of cloud storage with online editing capacity for storing and sharing documents.

This tutorial is designed to cover the basics of working with Premium IMAP Email.

While we try our best to assist our customers, assistance with third-party software can not be supported completely by Bower Web Solutions. If you have further questions about configuring your specific email application, please visit the company’s website.

We’ve also included guidance on setting and support such as spam filtering and auto responders.

First –  Webmail

Once your account is configured and whenever you have a problem use Web Access.

Simply go to webmail.emailsrvr.com and type in your full email account and  password. By clicking on your email address in the top right corner you can access settings including changing your name and password (but be sure to use a secure password).

If you are ever having trouble with your email client you can use web access to confirm that the email account itself is working fine.
If you can’t login to web access there’s something wrong with your email name, password or the account itself.

Setting up Premium IMAP Email setup on your email client

IT Professionals/Expert Users:

Autoconfig should be installed and work, but if you have issues use the following settings.

Account Type: IMAP
Incoming Mail Server: secure.emailsrvr.com
Outgoing Mail Server: secure.emailsrvr.com

Outgoing server (SMTP) requires authentication; Use same settings as my incoming mail server.

Use SSL for both the Incoming and Outgoing servers.
Incoming server: 993.
Outgoing server: 465.

More detailed instructions for nervous or non-expert users.

First time setups:

If this is the only email you want in your email client, login with your email and password at help.emailsrvr.com. and follow the IMAP tutorials for your email client.  We recommend IMAP because of IMAP’s ability to sync email, contacts, calendar and task across multiple devices.

Adding Premium IMAP to an existing client profile

Most email clients will not allow you to access the same email address in 2 different ways. Therefore if you are migrating the email from another server (such as Bower Web Solutions Linux based POP email accounts) you will need to archive the old email first. Due to the complexity and possibly dire consequences of incorrect archiving Bower Web Solutions recommends you work with IT profesional. Bower Web Solutions is available to assist as part of paid support contracts.

As premium IMAP emails are set to autoconfigure as part of the normal onboarding process, adding your IMAP email to an existing account should be as simple as choosing add account, choosing IMAP and entering your user name and password.

Add account in:
Outlook 2010 and later. Choose File in the top left corner. Click on  the ‘Account settings’ box in the center and  then click on the ‘Account Settings: Add or remove accounts or change existing accounts’ box that appears. In some versions you need to click directly on the little triangle shaped arrow below ‘Account Settings’.
Outlook Express and Outlook 2007 and older. Mouse over Tools in the main navigation bar and click on accounts.
Apple Mail (click for details).

Setting up Premium IMAP Email on a phone or tablet

Login (with your email and password) at help.emailsrvr.com or click on the support link under the menu in webmail at top right and follow the tutorials for your device. Of course it’s easiest of you display the tutorials on a different device then the one you are setting up.

Settings and Support for Premium IMAP

Settings for Premium IMAP are accessed from webmail via the hamburger menu icon at top right and then clicking Settings.
Support articles and tutorials are accessed from  help.emailsrvr.com or by clickng on the support link under the menu in webmail at top right.

Spam Filtering

Premium IMAP email includes robust spam filtering which can be tweaked within webmail.emailsrvr.com.
Blacklist (blocked) and whitelist (safe) emails or domains can be added manually. I.e. spam.com would block everything from spam.com. You can use this example for blocking both the domain and subdomains: @%spam.com. You can also use the ‘%’ wildcard symbol to block specific IP ranges in the last 3 octets of the IP.

Within webmail, right clicking and marking an email as spam will allow the system to use AI to learn what you think spam is.

Bower Web Solutions recommends you disable your email client’s spam filtering (such as Outlook’s junk mail settings) as Premium IMAP email’s filters are quite good and looking for spam in multiple places (or not) can cause confusion or lost emails. Spam filtering allows you to block or allow senders and tweak other settings.

Auto Responders and Forwarding and on Premium IMAP

Logged into webmail, in the Settings pop-up box left navigation menu, click Incoming Email. You will then have access to auto-reply and forwarding. If you need additional help, please see the support tutorials.

And a word about folders

Outlook, webmail and phones all can create their own sent and trash or deleted folders. Unfortunately, sometimes you get multiple folders for the same thing with different email clients.
Older versions of Outlook and I devices allow you to choose or map folders. Most other devices don’t. This can be confusing, especially when searching for a sent message. Be sure to check in all ‘sent’ folders or search by email address.