Dealing with Copyright Infringement: What to Do If You Receive an Unauthorized Use Email

Dealing with Copyright Infringement: What to Do If You Receive an Unauthorized Use Email

Discovering that you have received an email accusing you of using an image without permission on your own website can be alarming and confusing. Copyright infringement claims are serious matters that require prompt attention and proper action. In this article, we will guide you through the steps to take if you find yourself facing such a situation. By understanding the process and responding appropriately, you can navigate copyright issues with integrity and minimize potential legal consequences.

1. Read and Understand the Email:

The first step is to carefully read the email and understand the allegations being made against you. Take note of the details, including the name of the copyright holder, the specific image in question, and any requests or demands made in the email. Understanding the claims against you will help you formulate an appropriate response.

2. Verify the Claims:

Before jumping to conclusions or taking immediate action, it’s important to verify the claims made in the email. Assess the image in question and compare it to the one used on your website. Check if you have obtained proper licenses or permission to use the image from the original copyright holder. Keep in mind that simply finding an image on the internet does not grant you the right to use it.

It is important to note: you simply cannot copy any image you “find” in a web search and place it on your own site without permission. There are many websites that do offer images you can use for free (or simply provide author credits) along with the many paid stock photography / stock clipart websites out there.

3. Preserve Evidence:

Preserving evidence is crucial in copyright infringement cases. Take screenshots of your website pages where the image was used, along with any documentation or correspondence related to the image’s source, licensing, or permissions. These records will serve as evidence of your actions and can be useful in resolving the situation.

4. If You Permission to use, Respond Promptly and Professionally:

Replying to the email in a timely and professional manner demonstrates your willingness to address the issue seriously. Express your willingness to cooperate and provide an explanation of the circumstances surrounding the image’s use. If you believe you have a valid defense, clearly state your position and provide supporting evidence. It is important to maintain a respectful and professional tone throughout the conversation.

5. Remove the Image (if applicable):

If it is confirmed that you have used the image without proper authorization, it is crucial to remove it immediately from your website. Taking prompt action demonstrates your commitment to resolving the issue and minimizing potential damages.

For assistance in preserving evidence and removing content please contact us.

6. Seek Legal Advice (if necessary):

If the copyright infringement claim escalates or you are unsure about your legal rights and responsibilities, it may be prudent to consult an attorney specializing in intellectual property law. They can provide personalized guidance based on the specific circumstances of your case and advise you on the best course of action. If you need a recommendation for legal assistance please contact Bower Web Solutions.

7. Negotiate or Seek a Settlement:

In some cases, it may be possible to negotiate a settlement with the copyright holder. This could involve compensating them for the unauthorized use of their image or reaching a licensing agreement moving forward. Open communication and willingness to find a resolution can lead to a mutually beneficial outcome.


Dealing with a copyright infringement claim can be a stressful experience, but by following the appropriate steps and responding proactively, you can handle the situation with integrity. Remember to thoroughly assess the claims, gather evidence, and respond professionally. Seek legal advice if needed, remove the image if it was used without permission, and explore options for negotiation or settlement. By taking these steps, you can address the copyright issue responsibly and work towards a satisfactory resolution while protecting your website’s integrity and reputation.

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