Problems Sending But Not With Receiving Email


Problems Sending But Not With Receiving Email

Applies to:
Difficulty Level:


Time Needed:

10 minutes

Tools Needed:

Email Client such as Outlook, Livemail or Mail (Mac)


If you are having problems sending e-mail but are still able to receive email, most likely the issue is that you have settings on your computer that once worked but that do not meet current security standards to combat spam and protect your identity.

In the past, sending email via Port 25 was standard. However, as Spam has increased Bower Web Solutions has implemented stricter policies.

The following tutorial is provided as a courtesy to our hosting customers to help you make changes to your outgoing email setting so that you can send email when you can still receive email. While we try our best to assist our customers, assistance with third-party software can not be supported completely by Bower Web Solutions.

How to Change your Outgoing Server so you can Send Email.

    1. If you already have your e-mail program (such as Outlook, Mac Mail etc) you do not need to recreate your e-mail account information again. You simply need to edit the existing account and change the SMTP server for the account(s).
    2. Access the account settings for the email account that is unable to send.
      Outlook 2007 and older: Mouse over Tools in the main navigation bar and click on accounts.
      Check that the account Type (under server information) is POP3.
      Outlook 2010 and later: Choose File in the top left corner. Click on the ‘Account settings’ box in the center and then click on the ‘Account Settings: Add or remove accounts or change existing accounts’ box that appears. Check that the account Type (under server information) is POP3.
      Click on the ‘more settings’ button (in the bottom right of the pop up box).
      Live Mail: Mouse over Tools in the main menu bar and click on accounts. Double click on the account that is full.
      For other email clients  see our tutorials on email setup for a reminder on how to access the account settings.
    3. In the e-mail account you want to change, set the incoming and outgoing mail server to
    4. Under Advance Settings in most programs, the outgoing server should be the same as incoming server, and my outgoing server (SMTP) requires authentication should be checked.
    5. Outgoing server should be set for port 587 and type of Encryption is ‘TLS’ encryption (if available; use auto if TLS is not available). If no secure way to send email is available, try running Windows Updates. However, you may need to get a newer version of Outlook or use the free email client, Windows LiveMail.
    6. Test account. If you are still unable to send you can try other types of encryptions for outgoing mail.

If you continue to experience difficulties contact your system administrator.


Share this post